Welcome to Office Clearance, trading as Site Solutions (ENV). These Terms and Conditions govern the services provided by Office Clearance (“the Company,” “we,” “us”) to the client (“the Customer,” “you”). By booking our services, you agree to be bound by the following terms.
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1. Quotations and Booking
All quotes are based on the information provided by the Customer (e.g., photos, list of items, site access).
Quotations are valid for 30 days from the date of issue.
A booking is confirmed only once the Customer has accepted the quote in writing and, where applicable, has paid a deposit.
The Fair Price Guarantee: If the actual volume of waste cleared is significantly less than the quoted amount, the Company reserves the right to adjust the final invoice or issue a refund at its discretion.
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2. Services Provided
The Company will refuse collection of items not specified in the agreed quote.
All IT equipment disposal will be conducted in accordance with WEEE Regulations.
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3. Access and Logistics
The Customer must ensure clear and safe access to the items being removed.
Internal Access: It is the Customer’s responsibility to notify building security or facilities management of our arrival or provide necessary instructions for site access
Parking: While we strive to research parking, the Customer is responsible for providing a valid loading bay or parking permit where possible.
If no legal parking is provided and a Penalty Charge Notice (PCN) is incurred, the cost of the PCN will be added to the final invoice, unless otherwise agreed in writing.
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4. Cancellations and Rescheduling
Cancellations made more than 24 hours before the scheduled arrival time will incur no fee.
Cancellations made with less than 24 hours’ notice or “no-shows” will be charged a waste of journey fee.
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5. Payments and Fees
Payment is due upon receipt of the invoice unless credit terms have been pre-approved.
We accept payment via BACS, credit card, or debit card.
We can provide proforma invoice upon request.
Late payments may be subject to interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
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6. Liability and Insurance
The Company maintains comprehensive Public Liability and Employers’ Liability insurance.
We are not liable for damage to the premises if the Customer insists on removing items through narrow or restricted spaces against our team’s advice.
The Company’s liability for any claim shall not exceed the total price of the service provided.
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7. Ownership of Goods
Once items are loaded onto our vehicles, ownership of the goods transfers to the Company for the purpose of disposal, recycling, or donation.
The Customer warrants that they have the legal right to dispose of all items requested for removal.
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8. Data Protection (GDPR)
We are committed to protecting your privacy. Any personal data collected during the booking process will be handled in accordance with our Privacy Policy and UK GDPR.
When data destruction services are provided, we will issue a Certificate of Destruction upon request upon completion of the process.
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9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
